Quality Systems Management


The National Graduate School of Quality Management Awards Honorary Doctorate to Joseph DeFeo of Juran Global

Falmouth, Mass., January 15, 2015 – The National Graduate School of Quality Management (NGS), on the approval of the Board of Trustees, is proud to announce the award of an Honorary Doctorate of Letters to Mr. Joseph A. DeFeo, President/CEO of Juran Global.

An honorary degree or a degree honoris causa (Latin: “for the sake

Why I Chose My Studies in QSM

By:  Joe Fierro, MS, CTP, NGS alumnus

Strengthening performance despite future uncertainties; maneuvering through the complexities of dynamic operating environments; and, growing productivity through workforce achievements are just a few of the reasons I chose my studies in QSM (Quality Systems Management).

QSM, not to be confused with QA/QC (Quality Assurance and Quality Control), is

Who needs QSM? Everybody

By Dr. Dave McIntyre

I frequently contract work for one of the largest “three letter agencies” in the Federal Government. Recently I was asked the following question: “The individual parts of our department work pretty well. But we don’t get the efficiency and effectiveness we desire out of our program as a whole. What can

Leadership’s Role in Developing the Organization

By Jerome Kelley

Have you ever seen an organization that was so focused on meeting the schedule requirements that they took their eye off the quality and performance requirements?  One company was so intent on shipping on time, that they actually shipped incomplete assemblies to their customer, on purpose. When it came time to ship,