leadership


Engaging the Organization: The People Side of Change

By A. Patricia Murrin D.B.A.
Professor, The National Graduate School of Quality Management

The success of company or organization-wide change initiatives or ‘transformation’ requires rigorous consideration of the ‘people side of change’.  Transformation project plans should include an explicitly defined change leadership program to engage the organization, that is, bring it towards common understanding and

Building a Culture of Continuous Improvement. Developing Leadership through Tours

google-field-trip-iosLast week, we had a great discussion regarding Continuous Improvement Development for Leadership and Professionals.  That blog article with The National Graduate School of Quality Management in the Building a Culture of Continuous Improvement series generated a lot of interest on LinkedIn and Twitter.

Leadership development is extremely important if you are trying to

Building a Culture of Continuous Improvement: Continuous Improvement Development for Leadership and Professionals

lg_leadership_development_mainIf you have studied anything in change, you will have seen some type of change model; I embrace the one below, but have seen several.  The first actions in change management are designed to get employees to a level of acceptance of change.  In order to do that, you have to build an awareness and

Building a Culture of Continuous Improvement: Culture Begins With Leadership

Leadership-picI don’t think it is fair to blame culture on leadership.  In fact, I think that leaders shoulder way too much blame for a poor culture.

However, this doesn’t free pass to leaders when it comes to culture.  They are as important as the organization and the employees when it comes to forming and maintaining

Leadership’s Role in Developing the Organization

By Jerome Kelley

Have you ever seen an organization that was so focused on meeting the schedule requirements that they took their eye off the quality and performance requirements?  One company was so intent on shipping on time, that they actually shipped incomplete assemblies to their customer, on purpose. When it came time to ship,