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Get In Touch

Email: info@ngs.edu

Phone: (800) 838-2580 x 505

Richard J. Buckles, Ph.D.

RichardBucklesEducation
M.A., Psychology, California State University, Los Angeles
Ph.D. Psychology, California Western University

Email
rbuckles@ngs.edu

Teaches
Quality Systems Management, Strategic Planning, Benchmarking

INTERESTS

Quality Management, Organizational Effectiveness, Change Management, Innovation

MEMBERSHIPS

American Society for Quality
American Psychological Association
American Society for Training and Development

PUBLICATIONS/PAPERS

Human Resources Management and Organization Effectiveness – Contributing Co-Author, Handbook of Human Resources Management, Gerald R. Ferris, Univ. Illinois, Ed., Blackwell Publications, Boston, 1995
“Profiting from Customer Driven Quality” – Author, National Productivity Review, Winter, 1995
“How Atlantic Richfield Advances Scientists and Researchers” – Co-Author, AMA/Management Review, 1982
About…”Market-Based Service Delivery: Lessons from Amoco Corporation” Vol. 15, No. 3, FM DATA MONTHLY, March 1997
About…”Continuous Improvement Puts Nearly Half a Billion Back in Company Coffers – Amoco’s Balanced Scorecard,” Vol. 17, No. 1, FM DATA MONTHLY, January, 1998