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Email: info@ngs.edu

Phone: (800) 838-2580 x 505

BSQSM Program Chair

Dr. Patricia Murrin, BSQSM Program Chair
Dr. Patricia Murrin, BSQSM Program Chair

Name:  Patricia Murrin,  D.B.A.

Title: Program Chair, Bachelors Completion Program

Degrees Earned:
D.B.A.   The National Graduate School of Quality Management
M.B.A.  The University at Albany, New York
M.S.      The University of Maine
B.Sc.     Memorial University of Newfoundland
B.Ed.     Memorial University of Newfoundland

Courses Taught at NGS:

Bachelors: EDU301, QSM350, EDU338, QSM381, QSM362

Masters: EDU501, QSM550, QSM581, QSM548, EDU638, QSM562, QSM566, QSM639, QSM570 (orig. QSM770), QSM543 (orig. QSM743), QSM548 (orig QSM748).

Doctorate:    DOC850, DOC862, DOC867

Number of Years at NGS: Ten

Work Experience:
I have over 30 years of experience in industry and education. My industry experience includes General Electric, Warner-Lambert (now Pfizer), and several consulting firms. I’ve held leadership positions in customer service and distribution, sales and operations planning, demand management, information systems, and quality assurance. For the past 15 years I have participated in numerous business consulting projects, as well as teaching at the undergraduate and graduate level.

Teaching Philosophy and why I enjoy teaching our NGS adult learners:
My objective is to lead students in learning that will enhance their knowledge and skills in quality management so that their professional and personal lives are enriched. My approach is an interactive learning environment with shared ideas and experiences by all, so that learners’ take-aways are meaningful and useful.

I like teaching at NGS because of its unique program that offers immediate, real-world application of learnings regardless of the student’s industry or workplace position.

Scholarship and Professional Accomplishments

  • Dissertation (DBA): Planning for Maintenance Spare Parts: An Integrated, Collaborative Process Reference Model
  • Paper: “Challenges and Practices In Fleet Maintenance Spare Parts Management”, AMM Journal, January, 2014
  • Paper: “Engaging the Organization: The People Side of Change”, Academic.edu, 2013

More Distant Past:

  • Paper: “Engaging the Organization – Beyond the Technology”, eAI Journal, May, 2001
  • Paper and Presentation: “Developing an Issue Driven Change Management Plan – A Case Study”, APICS International Conference, 1999
  • Speaking: “Measurement and Benchmarking Using the SCORÔ Model”, Technology Performance Summit, 2001
  • Speaking: “The People Side of ERP”, eSolutions World, 2000
  • Speaking: “Ensuring ERP Implementation Success”, eSolutions, 2000
  • Speaking: “ERP Building Blocks”, ERP World, 1998
  • Speaking: “Strategic Software Selection”, ERP World, 1998
  • Speaking: “Successful SAP Implementation through Effective Change Management”, SAP ‘Sapphire’ Conference-Partner Theatre, 1998
  • Speaking: APICS local Chapters (Albany, New York; Parkersburg, W. Virginia): guest speaker, 1989
  • Speaking: ASQ Rocky Mountain Chapter, guest speaker, 1990

 One word that describes your teaching: Interactive