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BSQSM Course List

Download the program guide for this program here.

Semester 1

EDU301: BEST PRACTICES FOR UNDERGRADUATE EDUCATION: Foundations of Quality Management Systems

EDU301 lays the groundwork for the Bachelor’s Completion Program and the associated program-long team project, “Bachelor’s Business Project” (BBP). This first course of the program provides a chronological journey of the concepts, tools, quality improvement, and quality management systems that have emerged over the years. EDU301 also introduces the Six Sigma DMAIC (Define, Measure, Analyze, Improve, and Control) process and the associated quality tools that are used to assess and improve business processes. Student teams will begin their BBP Storyboard, a phase by phase description of their project work. (3 credits)


Bachelor’s Business Project I is the start of the program’s application to a real-world process improvement opportunity. Consistent with the NGS emphasis on applied learning, student teams initiate a work-related project that will demonstrate measurable and significant process improvement. QSM350 sets the stage for a successful project by integrating Quality Systems principles and best practices. Student teams select a process improvement project during QSM350, choose a Project Champion, and agree on performance measures for the project. QSM350 focuses primarily on the first phase (DEFINE) of the Six Sigma DMAIC five-phase process as well as the Initiation and Planning stages of project management. (3 credits)


Strategic planning sets the direction of the organization for long-term survival and prosperity. QSM381 emphasizes the Hoshin method of strategic planning, a technique that treats strategic planning as a “system” that involves development of plans with linkage to the organization’s mission. Students learn how first level and lower level strategies are developed and deployed. A key emphasis of QSM381 is the use of Hoshin tools in strategy development, review, and feedback. Students will utilize tools to analyze the present state and voice of the customer, and ensure alignment of their Bachelor’s Business Project (BBP) with organizational goals and objectives. (3 credits)


QSM340 focuses on Performance Based Management, Leadership of Change, and the initiation of the MEASURE phase of the Six Sigma DMAIC process. This course shows that, in order to effectively manage processes, one must measure performance and establish a culture of performance based management, a key facet of which is effective leadership. This course provides instruction on designing a measurement plan for the Bachelor’s Business Project (BBP), collecting baseline measures, and defining a robust set of internal and external performance metrics in order to facilitate continuous process improvement. (3 credits)


EDU338 is a continuation of the team Bachelor’s Business Project (BBP) work and completes the work that began in QSM340 where students were introduced to the purpose and tools of the MEASURE phase of Six Sigma DMAIC. EDU338 addresses data collection and preparation for the Analyze phase of DMAIC. The cohort’s Project Faculty Lead will provide mentoring and individual team guidance for the project. Student teams collaborate with faculty to assess overall progress to date, and both individual and team assessments of progress will be performed. The team will add additional measurement-related content to the BBP Storyboard and develop a detailed project management plan for the completion of the Bachelor’s Business Project. (3 credit)

Semester 2


EDU401 builds on the program’s earlier courses and the Bachelor’s Business Project (BBP) work to explore business research concepts. Students will be provided with a fundamental understanding of business-related research and the variety of methods available to researchers. Basic research, as well as applied (problem focused) research is explained. This course also marks the beginning of the ANALYZE Phase of the DMAIC process for the team BBP project. Students will learn how to conduct data and process analysis for the purpose of discovering the root causes of problems. (3 credits)


QSM358 provides an introduction to Benchmarking and its role in the Six Sigma DMAIC process. The contribution of Benchmarking to the Improve phase of DMAIC is emphasized. The process of benchmarking is examined and discussed in light of how it translates into business process improvements. The distinction between primary and secondary benchmarking strategies is stressed. QSM358 provides a balance of individual study, team applications, and discussion activities. Students will apply learnings to case studies as well as to their Bachelor’s Business Project (BBP).   (3 credits)


QSM475 presents students with an introduction to finance by covering the basic principles of finance and the role of finance in business. Students will gain insight into the importance of a company’s balance sheet and income statement, how to measure a company’s cash flow, and how to perform activity based costing. As for earlier courses in the Bachelor’s Completion program, QSM475 emphasizes the application of the tools learned in this course to the Bachelor’s Business Project (BBP). This includes consideration of Cost of Quality and the calculation of a return on investment (ROI) for business process improvement so that tangible financial results of the BBP can be illustrated. (3 credits)


QSM408 expands on the principles of process and change management to undergraduates in the Bachelor of Science Degree Completion program. This course emphasizes the skills needed to: identify and select processes for improvement, apply lean thinking techniques, map value streams, lead a Kaizen event, and understand the keys to successful change. Diverse case studies are used for the purposes of in-class review and online discussion. The course encourages students to apply the principles to their team’s Bachelors Business Project and their own work environment, and to consider how organizational processes may be improved using the techniques described in this course. (3 credits)


QSM362 marks the completion of the Bachelor’s Degree Completion program. This course provides students with instruction on completing the last phase of the DMAIC process, the CONTROL phase. Tools and techniques for maintaining an implemented process improvement are stressed; the use of these tools ensure that the process at the center of the team Bachelor’s Business Project (BBP) is stable, predictable, and meets customer requirements. Student teams will formally present their final BBP Storyboard to faculty and invited guests for review and approval.  (3 credits)

Curriculum is subject to change

*Not available in Massachusetts. Not available to Massachusetts residents.