Announcing Latest Graduates of the NGS Doctor of Business Administration Program

Falmouth, Mass., March 19, 2015 – The National Graduate School of Quality Management (NGS) is proud to announce that the following students have successfully completed all requirements to earn their Doctor of Business Administration (DBA):

DBA Graduate Dissertation Chair
Mark Baril Dr. Alice Gobeille
Nixon Opondo Dr. Jacqueline Chestnut
Keysha Jones Dr. Jacqueline Chestnut
Hernando

The National Graduate School of Quality Management Announces Establishment of Alumni Association

Falmouth, Mass., February 6, 2015 – The National Graduate School of Quality Management is pleased to announce the establishment of the NGS Alumni Association (NGSAA). The purpose of the NGSAA is to create a unified, informed, and engaged body of alumni who collectively involve themselves with the interests and activities which perpetuate the NGS vision

The National Graduate School of Quality Management Awards Honorary Doctorate to Joseph DeFeo of Juran Global

Falmouth, Mass., January 15, 2015 – The National Graduate School of Quality Management (NGS), on the approval of the Board of Trustees, is proud to announce the award of an Honorary Doctorate of Letters to Mr. Joseph A. DeFeo, President/CEO of Juran Global.

An honorary degree or a degree honoris causa (Latin: “for the sake

CIC: 03.02 – Three Most Important Metrics in a Continuous Improvement Culture

Building a Culture of Continuous Improvement.  Three Most Important Metrics in a Continuous Improvement Culture

How many things do you measure in order to tell you how you are doing in business?  I have seen organizations that measure everything and anything.  Many times, what’s being measured isn’t something the business can do anything about.  In

The National Graduate School of Quality Management and The Juran Institute Announce International Partnership

Falmouth, Mass., November 4, 2014 – The National Graduate School of Quality Management (NGS) and The Juran Institute are pleased to announce their international partnership.   The NGS – Juran partnership will leverage the vast networks and resources of both organizations.  This partnership will explore the creation of a Center for Transformational Excellence, bring together today’s

NGS Named to Victory Media’s 2015 Military Friendly® Schools List

MFS15_HighResThe National Graduate School of Quality Management (NGS) is pleased to announce that it has been designated a 2015 Military Friendly® School by Victory Media, the leader in successfully connecting the military and civilian worlds.  NGS has received this distinction for four consecutive years.

Now in its sixth year, the Military Friendly® Schools designation and

Engaging the Organization: The People Side of Change

By A. Patricia Murrin D.B.A.
Professor, The National Graduate School of Quality Management

The success of company or organization-wide change initiatives or ‘transformation’ requires rigorous consideration of the ‘people side of change’.  Transformation project plans should include an explicitly defined change leadership program to engage the organization, that is, bring it towards common understanding and

Building a Culture of Continuous Improvement. Engaging Partners and Suppliers on your CI Journey.

In my second blog on the subject of Continuous Improvement, What Culture We Are Building, I highlighted a proverb, “many hands, make light work.”  The concept of a culture of continuous improvement is to orient everyone in the organization toward one common goal — Operational Excellence.

You may have also heard of

Building a Culture of Continuous Improvement. Developing Leadership through Tours

google-field-trip-iosLast week, we had a great discussion regarding Continuous Improvement Development for Leadership and Professionals.  That blog article with The National Graduate School of Quality Management in the Building a Culture of Continuous Improvement series generated a lot of interest on LinkedIn and Twitter.

Leadership development is extremely important if you are trying to

Building a Culture of Continuous Improvement: Continuous Improvement Development for Leadership and Professionals

lg_leadership_development_mainIf you have studied anything in change, you will have seen some type of change model; I embrace the one below, but have seen several.  The first actions in change management are designed to get employees to a level of acceptance of change.  In order to do that, you have to build an awareness and