CIC: 03.02 – Three Most Important Metrics in a Continuous Improvement Culture

Building a Culture of Continuous Improvement.  Three Most Important Metrics in a Continuous Improvement Culture

How many things do you measure in order to tell you how you are doing in business?  I have seen organizations that measure everything and anything.  Many times, what’s being measured isn’t something the business can do anything about.  In

The National Graduate School of Quality Management and The Juran Institute Announce International Partnership

Falmouth, Mass., November 4, 2014 – The National Graduate School of Quality Management (NGS) and The Juran Institute are pleased to announce their international partnership.   The NGS – Juran partnership will leverage the vast networks and resources of both organizations.  This partnership will explore the creation of a Center for Transformational Excellence, bring together today’s

NGS Named to Victory Media’s 2015 Military Friendly® Schools List

MFS15_HighResThe National Graduate School of Quality Management (NGS) is pleased to announce that it has been designated a 2015 Military Friendly® School by Victory Media, the leader in successfully connecting the military and civilian worlds.  NGS has received this distinction for four consecutive years.

Now in its sixth year, the Military Friendly® Schools designation and

Engaging the Organization: The People Side of Change

By A. Patricia Murrin D.B.A.
Professor, The National Graduate School of Quality Management

The success of company or organization-wide change initiatives or ‘transformation’ requires rigorous consideration of the ‘people side of change’.  Transformation project plans should include an explicitly defined change leadership program to engage the organization, that is, bring it towards common understanding and

Building a Culture of Continuous Improvement. Engaging Partners and Suppliers on your CI Journey.

In my second blog on the subject of Continuous Improvement, What Culture We Are Building, I highlighted a proverb, “many hands, make light work.”  The concept of a culture of continuous improvement is to orient everyone in the organization toward one common goal — Operational Excellence.

You may have also heard of

Building a Culture of Continuous Improvement. Developing Leadership through Tours

google-field-trip-iosLast week, we had a great discussion regarding Continuous Improvement Development for Leadership and Professionals.  That blog article with The National Graduate School of Quality Management in the Building a Culture of Continuous Improvement series generated a lot of interest on LinkedIn and Twitter.

Leadership development is extremely important if you are trying to

Building a Culture of Continuous Improvement: Continuous Improvement Development for Leadership and Professionals

lg_leadership_development_mainIf you have studied anything in change, you will have seen some type of change model; I embrace the one below, but have seen several.  The first actions in change management are designed to get employees to a level of acceptance of change.  In order to do that, you have to build an awareness and

Building a Culture of Continuous Improvement. Fully Understand the Continuous Improvement Culture Model

J Knotts blog graphic 2In early May, we started our journey Building a Culture of Continuous ImprovementIn that blog, we shared the model I use to build this type of culture.  Today, we will explore the various facets of the model at a high level.  Over the next several months, we’ll dig deeper into each facet of

Building a Culture of Continuous Improvement: Form Meets Function — Organize for Continuous Improvement.

Let’s recap a little bit.  I started off these blogs with The National Graduate School of Quality Management  kicking off the subject of Building a Culture of Continuous Improvement.  Over the last few weeks we’ve been talking about the strategic activities in the center of the model I’ve shared to outline how to get

Building a Culture of Continuous Improvement. Crafting Your Continuous Improvement Strategy

chessI just had a meeting last week with a couple people to discuss changing their organizational culture to one of continuous improvement.  They started out by asking if we could build a one- to two-hour training program to provide awareness so that they could change the culture.

Yes, the belief out there is that if