Yearly Archives: 2013

Who needs QSM? Everybody

By Dr. Dave McIntyre

I frequently contract work for one of the largest “three letter agencies” in the Federal Government. Recently I was asked the following question: “The individual parts of our department work pretty well. But we don’t get the efficiency and effectiveness we desire out of our program as a whole. What can

Leadership’s Role in Developing the Organization

By Jerome Kelley

Have you ever seen an organization that was so focused on meeting the schedule requirements that they took their eye off the quality and performance requirements?  One company was so intent on shipping on time, that they actually shipped incomplete assemblies to their customer, on purpose. When it came time to ship,

Welcome to the NGS Blog!

Thank you for visiting the official blog of The National Graduate School of Quality Management!

We will be featuring NGS students, alumni and faculty members as weekly “guest bloggers” to share their experiences in the NGS programs, discuss how they are using their degrees or how they use Quality Systems Management principles and tools in

Interview with Dr. Miner


R. Clinton Miner, PhD
(Interim) President & CEO

You recently joined The National Graduate School of Quality Management as its president. Recognizing that NGS has undergone a lot of change and challenge in recent years, why did you take on this role?

NGS is an outstanding institution. I believe wholeheartedly in its mission to